Haulage · 3PL · wholesale · distribution

"Where's my delivery?" Answered before the office opens.

Status calls at six, booking emails all morning, POD requests all afternoon, and an invoice query that turns into a credit note because nobody got back. A team of AI agents answers from your systems, confirms, sends and chases, inside the tools you already run. Set up and run by real people in the UK.

Hear Grace answer as your business, 60 seconds Find where AI fits, the Blueprint

Status calls answered from the TMSBookings confirmed by emailPODs sent on requestInvoice queries closedDriver calls routedQuotes chased

Supply & logistics

Film · in production

Your team

Four agents. Each does one job properly.

You switch them on and off. Nothing public goes out without your tap. Everything they do shows in your portal, and a named person at Tandem listens to the real calls every week and sharpens them.

Grace

Customer & driver line

Answers "where's my delivery?" from your TMS, by reference or postcode
Takes new booking calls and quote requests
Driver calls routed to the right planner; messages logged
Out of hours: the same answers, the same voice

"Consignment 48213 left the Trafford depot at 6:10 and is due before 11. I'll text you when it's signed for."

Alfie

Bookings, confirmations & PODs

Reads the booking inbox; confirms slots and references by email
Sends the POD the moment it's requested
Delivery confirmations by text to the consignee
Drafts the awkward replies for a planner to tap

"Booked: 2 pallets, Leeds LS10 to Bristol BS2, collection Tuesday AM. Reference NF-20931. POD will follow automatically."

Jack

Invoices, queries & quotes

Chases invoices at 30, 45 and 60 days, politely
Matches invoice queries to the POD and closes them
Follows up every quote for a new lane
Reconciles to Sage or Xero overnight

"Morning Tom, it's Jack from Northgate, invoice 8841 is 45 days today. POD attached; let me know if anything's holding it up."

Marie

The service desk

Logs every customer issue as a ticket and answers the routine ones
Escalates damages and claims to a named person, same hour
Drivers' hours, MOT, tacho and insurance reminders
Weekly service report for your top accounts

"Ticket 1142 logged, damaged outer on 2 of 6 cartons. Photos attached, claims team notified, customer told we'll confirm by 4pm."

A day at Northgate Freight

What actually happens when the agents are on

05:50"Where's my pallet?" Grace answers from the TMS before the planners are in.M01 answering · TMS lookup

08:30Booking by email. Alfie confirms the slot and the reference inside two minutes.M05 inbox · M08

11:00POD request. Sent automatically; the customer's accounts team stops chasing.M05 · POD

14:00Jack chases an invoice at 45 days with the POD attached. Paid Friday.M13 invoice chaser

16:30New customer wants a quote for a weekly Leeds–Bristol run. Grace books Karen for a call.M01 · M11

18:00Karen asks her phone: "Where are we against forecast?" and gets an answer.Ask Tandem

Your portal

See everything they did. Approve anything public.

One login on your phone. Calls, bookings, money and messages, and a pause switch on every agent.

OverviewEnquiries, bookings, PODs sent, debtor days, this week, by agent.

Calls & transcriptsEvery call with the recording and transcript, against the consignment.

Your agentsA pause switch on every agent. Permissions per agent, every action logged.

Questions supply & logistics owners ask

The honest answers.

Can it see our transport management system?

Yes for the common ones; we connect during setup so Grace answers status calls from live data. If there's no API we work from a daily manifest and tracking links.

Drivers ring in too, can it cope?

Driver calls are routed to the right planner by name; if nobody picks up the message is logged and texted to the planner on shift.

Who handles a damage claim?

Marie logs it with photos, tells the customer what happens next, and hands it to a named person inside the hour. Nothing is settled by an agent.

Is our customer data safe?

It stays in the UK and Europe, every action is logged and every external send is approved by rules you set. Audit log in your portal.

How long to go live?

We agree the scope and rollout plan with you after discussing your operation, transport systems and workflows. Timing depends on the setup and integrations required, with testing and your sign-off before launch.

Ask Tandem AI

Stop wondering whether AI is for you.
Let Tandem show you.

Type what you'd say to a receptionist. The right agent answers, live, in your browser, in 60 seconds. This is the worst it will ever sound. Then book a Blueprint and we'll show you where the rest fits.

"Where's my delivery?" Answered before the office opens.