Tandem AI
Aesthetics · beauty · salons · spas

The phone rings mid-treatment.
Grace gets it.

A small team of AI agents that answer, book, take deposits, reply to reviews and keep your socials moving, quietly, in the background, while you work. Set up and run by real people in the UK.

Try Grace now, 60 secondsSee where AI fits your clinic
Answers mid-treatmentBooks from Instagram DMsDeposits at bookingReviews repliedPosts scheduledXero up to date
44%of missed calls book elsewhere
£4,920a month slipping through a typical diary
23:12when Alfie booked Sophie's lip filler
9 → 2no-shows a month with deposits on
Your team

Four agents. Each does one job properly.

You switch them on and off. Nothing public goes out without your tap. Everything they do shows in your portal.

Grace

Grace

Answers the phone
  • Picks up on the second ring, every time, including mid-treatment
  • Knows your treatment menu, prices and prep notes
  • Books straight into Fresha, Phorest or Google Calendar
  • Takes a message and texts you when it needs you
"Yes, Thursday 2pm with Sophie. Shall I book you in?"
Alfie

Alfie

DMs & bookings, evenings too
  • Replies to Instagram, Facebook and WhatsApp in minutes, not mornings
  • Qualifies, offers slots, books, confirms
  • Sends the deposit link with the confirmation
  • Reminders 24h and 2h before, reschedule in one tap
"Booked. £50 deposit link is in your DMs and a confirmation's on its way by text."
Jack

Jack

Deposits & accounts
  • Deposit at booking through Stripe, holds the slot
  • Gentle reminders for balances; never an awkward call
  • Reconciles to Xero or QuickBooks nightly
  • Chases quotes for courses and packages
"Morning Megan, just a nudge that £175 for Friday's Profhilo is due, here's the link."
Marie

Marie

Reviews & social
  • Asks happy clients for a Google review the day after
  • Drafts a reply to every review, you approve
  • Three posts a week, drafted in your voice, with the image
  • Instagram, Facebook, TikTok, one approval queue
"Thank you Hannah, so glad you're happy. See you in two weeks."
A day at Lumière

What actually happens when the agents are on

08:02Grace takes a new-client call while Sophie's in a consultation. Booked Thursday, deposit paid.M01 answering · M12 deposit
09:00Jack sends Megan a reminder for Friday's balance. Paid by 09:40.M13 invoice chaser
10:30Marie drafts a reply to Hannah's five-star review. Sophie taps Approve between clients.M16 review reply
14:15A client can't make 4pm. Alfie reschedules her and fills the slot from the waitlist.M10 reschedule
18:00Thursday's reel goes out, approved on Tuesday.M17 social scheduler
23:12Instagram DM: "anything Friday for lip filler?" Alfie books 12:00, sends the deposit link. Sophie's asleep.M06 DMs · M08 booking
Sophie working while Grace answers the phone
Your portal

See everything they did. Approve anything public.

One login on your phone. Bookings, calls, deposits, reviews and posts, and a pause switch on every agent.

Lumière Aesthetics portal overview showing calls, appointments, deposits and agent activityClinic diary and bookings showing the weekly appointment calendarSocial and reviews dashboard showing draft posts, channel activity and Instagram messagesPayments and accounts dashboard showing deposits, balances, reminders and reconciliation
OverviewCalls answered, appointments booked, deposits taken, no-shows, this week, by agent.
DiarySynced with Fresha, Phorest or Google. Alfie's 23:12 booking lands in green.
Social & reviewsMarie's drafts with the photo and the channel. Approve, edit or decline.
PaymentsDeposits, balances, reminders, Xero reconciled nightly.
Social, handled

Marie drafts. You approve. Nothing posts on its own.

Illustrative image
Instagram · Reel

Lip filler myths, answered by our nurse prescriber. 5 things clients always ask, and the honest answers.

Approved · Thu 18:00
Illustrative image
Facebook · Post + story

Two Friday slots just opened, Profhilo and a skin consult. Message us "FRIDAY" and Alfie will book you in.

Approved · today 12:30
Illustrative image
Google · Review reply

"Thank you Hannah, so glad you're happy with the result. See you for your review in two weeks.", Sophie & team

Posted · Marie
The payoff

More time for the work you trained for.

Questions clinic owners ask

The honest answers.

Will clients know they're talking to AI?

Yes. Grace and Alfie say so at the start, and your privacy notice says calls are recorded. Clients care that they got an answer at 11pm, not who typed it.

What about medical questions or a reaction after a treatment?

Those words are on an escalation list. The agent never advises; it tells the client the practitioner will call, rings your on-call number in order until someone picks up, and logs everything. You define the list.

Can it post to my Instagram without me?

No. Every post and every review reply sits in an approval queue until you tap. Bookings and confirmations can run on their own because you set the rules, hours, treatments, deposit amounts.

Does it work with Fresha / Phorest / Timely?

Yes for diary sync and bookings; we connect during setup. If your diary has no API we run bookings in your portal and mirror them for you.

How long to go live?

We agree the scope and rollout plan with you after discussing your clinic, accounts and booking systems. Timing depends on the setup and integrations required, with testing and your sign-off before launch.

Ask Tandem AI

Stop wondering whether AI is for you.
Let Tandem show you.

Type what you'd say to a receptionist. The right agent answers, live, in your browser, in 60 seconds. This is the worst it will ever sound.

Request an appointment

Talk it through with a real person.

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